http://craigsoup.com/blog/2007/06/18/getting-personal-businesses-are-changing-their-ways/ Just another WordPress weblog Tue, 06 Jan 2009 09:27:39 +0000 http://wordpress.org/?v=2.1.3 http://craigsoup.com/blog/2007/06/18/getting-personal-businesses-are-changing-their-ways/#comment-16 Rico Tue, 19 Jun 2007 15:14:10 +0000 http://craigsoup.com/blog/2007/06/18/getting-personal-businesses-are-changing-their-ways/#comment-16 I see your point. But I don't know if everyone is ready for the responsibility of "being transparent and personable." This means personally participating in the conversation with your customers, which can be quite time-consuming. I mean, if you had the chance to have someone else take care of customer service, letting you concentrate on running the business, wouldn't you take it? I see your point. But I don’t know if everyone is ready for the responsibility of “being transparent and personable.” This means personally participating in the conversation with your customers, which can be quite time-consuming. I mean, if you had the chance to have someone else take care of customer service, letting you concentrate on running the business, wouldn’t you take it?

]]> http://craigsoup.com/blog/2007/06/18/getting-personal-businesses-are-changing-their-ways/#comment-17 admin Tue, 19 Jun 2007 16:50:39 +0000 http://craigsoup.com/blog/2007/06/18/getting-personal-businesses-are-changing-their-ways/#comment-17 Good point, but that depends on your priorities in running the business. Many companies have lost countless customers because the customers felt like the business didn't care about them. And besides, a little transparency doesn't mean that you have to answer every email that comes through. In fact, it wouldn't surprise me if the bigwigs at House Industries had someone else weeding through all their emails, forwarding only the ones that merit attention. But it does a lot for a customer to feel like there are real people who are there for them. Good point, but that depends on your priorities in running the business. Many companies have lost countless customers because the customers felt like the business didn’t care about them. And besides, a little transparency doesn’t mean that you have to answer every email that comes through. In fact, it wouldn’t surprise me if the bigwigs at House Industries had someone else weeding through all their emails, forwarding only the ones that merit attention. But it does a lot for a customer to feel like there are real people who are there for them.

]]> http://craigsoup.com/blog/2007/06/18/getting-personal-businesses-are-changing-their-ways/#comment-18 Rico Wed, 20 Jun 2007 03:06:18 +0000 http://craigsoup.com/blog/2007/06/18/getting-personal-businesses-are-changing-their-ways/#comment-18 Ah, now I understand your point much better! Thanks. :) Ah, now I understand your point much better! Thanks.

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